Effective Date: January 25, 2026 Last updated: January 25, 2026
Policy notice: This policy is provided for informational purposes and does not create contractual obligations. If there is a conflict between this policy and the applicable agreement, the agreement controls. QUBS may update this policy from time to time.
QUBS uses reasonable efforts to provide reliable Services, but cannot guarantee uninterrupted or error-free operation. Third-party services, integrations, or components are outside QUBS control and are governed by their own terms and policies.
Technical Support
We offer several options for technical support. All accounts get basic support, which is provided via email, and we offer paid upgrade options that include phone support.
QUBS support includes:
- Answering questions about QUBS services and features
- Troubleshooting QUBS services and products
- Providing limited support for third-party applications, services, and frameworks that integrate with QUBS
QUBS support does not include:
- Configuring or debugging third-party software
- Performing manual system administration tasks
Response Times:
Response times are targets and not guarantees.
- Basic support requests will be responded to within 2 business days
- Paid support requests will receive a faster response time, depending on the level of support chosen
Business Hours
Normal QUBS business hours are 6am-5pm AWST Monday - Friday, public holidays excluded
Deprecation
We will announce if we intend to discontinue or make backwards incompatible changes to any Service. We will always try to give you as much time as possible to make any necessary modifications to your applications or processes. This policy does not apply to versions, features, and functionality that we label as "beta" or "experimental."
Documentation
We may provide documentation for the Services and their use. Our documentation may specify restrictions on how Services may be used or configured. You agree to comply with any such restrictions as specified. Visit https://help.qubs.com/ for access to our support and documentation resources.
Monitoring
QUBS's systems are monitored by automated systems and health checks. In the event of an issue that adversely affects the performance, security, reliability, or integrity of the Services, we will receive notification and aim to respond as soon as reasonably practicable. Check https://qubs.com/status for the current status of our services.
Self-Service Resources
We understand that customers prefer to solve issues on their own if possible. Therefore, we provide self-service resources, such as an online knowledge base or video tutorials, to help customers troubleshoot common issues on their own. This can reduce the volume of support requests and help customers feel more empowered to use QUBS services.
Escalation Procedures
If you are not satisfied with the support provided or need to escalate an issue, please contact our support management team at [email protected] for further assistance.
